Swiss intralogistics solutions provider, Kardex, has opened a new Australian head office location at Lidcombe Business Park in Western Sydney, aiming to better support customers and expand its offerings in the region.
The official opening event took place in October, attended by the Swiss Consul General, Elisabeth Bösch Malinen, and featuring demonstrations of key technology in the showroom by Kardex technicians.
The new Lidcombe office will lead the ANZ region, which already has offices in Adelaide, Auckland, Brisbane, Melbourne, Perth, and Wodonga.
Kardex is a rapidly growing global equipment company that provides a range of solutions to various manufacturing industries – including the food and beverage sector. Its most widespread products include the Kardex AutoStore automated storage and retrieval (ASRS) system and Remstar goods-to-person vertical lift module (VLM).
The company told Food & Drink Business that it supports several leading food and beverage brands across the globe.
“While specific names remain confidential, our systems are integrated into national distribution centres, cold storage hubs, and production facilities environments where speed, traceability, and temperature control are essential to maintaining product quality and throughput,” a spokesperson told F&DB.
When asked how the food and beverage sector implements Kardex equipment, the spokesperson told F&DB that the company’s solutions, including AutoStore, VLMs and vertical carousel modules (VCMs), are widely used to streamline ingredient handling, packaging storage, and spare-parts management.
“Designed for hygiene-controlled environments, they optimise space, ensure batch traceability, and support HACCP compliance – creating cleaner, safer, and more efficient operations from raw material to finished goods,” they stated.
Although the company doesn’t manufacture its equipment in Australia, Kardex stated the new Lidcombe office and its satellite offices around major cities operate as strategic hubs for project management, service delivery, customer support and demonstration of our automation technologies.
There are over 50 certified Kardex technicians around the region, and the company spokesperson told F&DB that it was strengthening its local presence, enabling faster deployment and responsive service across Australia and New Zealand.
Kardex Remstar head of commercial, Alan Gemmell, said the opening event helped generate excitement about the potential of the company’s intralogistics solutions to improve the efficiency, safety and scalability of Australian businesses.
“The new office provides an excellent resource, with a showroom, expert staff and a prime location in Lidcombe Business Park,” said Gemmell.
“It demonstrates our commitment to the Australian and New Zealand market, as well as our desire to provide our customers with the best possible localised support and the automation solutions that work for them.”
